Privacy policy
PRIVACY POLICY
1. DATA CONTROLLER
This website is operated by:
The Tree & The Crow Unipessoal Lda
VAT Number: 510754570
Rua do Norte 12
1200-286 Lisbon
Portugal
Email: geral@skywalkerlisbon.com
The Tree & The Crow Unipessoal Lda, operating the brand SKY WALKER, is the data controller responsible for the processing of personal data collected through this website.
2. PERSONAL DATA WE COLLECT
When you visit this website or place an order, we may collect the following personal data:
* Name
* Billing address
* Shipping address
* Email address
* Phone number
* Payment information (processed securely by payment providers)
* Order history
* IP address
* Device and browser information
* Website interaction data
* Cookies and tracking technologies
This data may be collected when you:
* Place an order
* Create an account
* Subscribe to our newsletter
* Contact us
* Browse the website
3. PURPOSE AND LEGAL BASIS FOR PROCESSING
Your personal data may be processed for the following purposes:
Order Processing (Contractual Necessity)
To process orders, payments, shipping, and provide customer support.
Customer Communication (Contractual Necessity)
To contact customers regarding their orders, deliveries, or inquiries.
Legal and Accounting Obligations (Legal Obligation)
To comply with tax, accounting, and regulatory requirements.
Fraud Prevention and Website Security (Legitimate Interest)
To detect fraud, prevent abuse, and maintain the security of the website.
Marketing Communications (Consent)
To send newsletters, promotions, or marketing communications if you have given consent.
You may withdraw your consent at any time.
4. THIRD-PARTY SERVICES AND DATA SHARING
We may share personal data with trusted third-party service providers that help operate our business.
These may include:
Shopify
Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell products online.
Payment Providers
Payment information is processed securely through third-party payment providers.
Shipping and Logistics Providers
Customer data such as name and address may be shared with shipping carriers to deliver orders.
Email Marketing Services
We use Omnisend to manage email marketing communications and newsletters.
Analytics and Tracking Services
We may use Google Analytics to understand how visitors interact with the website.
Advertising Platforms
We may use Meta (Facebook and Instagram) advertising tools, including the Meta Pixel, to measure advertising performance and improve marketing campaigns.
These service providers may only process personal data as necessary to perform their services and must protect the information in accordance with applicable data protection laws.
5. INTERNATIONAL DATA TRANSFERS
Some third-party service providers may process personal data outside the European Economic Area (EEA).
When this occurs, appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR), including the use of Standard Contractual Clauses approved by the European Commission.
6. DATA RETENTION
Personal data will only be retained for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
Typically:
* Order and invoice information may be stored for up to 10 years, as required by tax law
* Customer service communications may be stored for up to 3 years
* Marketing data will be stored until the user withdraws consent or unsubscribes
7. YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), users have the following rights regarding their personal data:
* Right to access personal data
* Right to correct inaccurate data
* Right to erase personal data (“right to be forgotten”)
* Right to restrict processing
* Right to data portability
* Right to object to processing
* Right to withdraw consent at any time
To exercise any of these rights, please contact:
Users also have the right to lodge a complaint with the relevant supervisory authority.
In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (CNPD).
8. COOKIES
This website uses cookies and similar technologies to improve user experience and analyze website traffic.
Cookies may be used for:
*Website functionality
* Performance and analytics
* Marketing and advertising purposes
These cookies may be placed by Shopify, analytics providers, and advertising partners such as Meta.
Users may manage or disable cookies through their browser settings.
9. WEBSITE SECURITY
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, and designs, is the property of SKY WALKER or its licensors and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution of website content is prohibited.
11. VIRUSES AND WEBSITE MISUSE
Users must not misuse this website by knowingly introducing viruses, trojans, worms, or other malicious technological material.
Any attempt to gain unauthorized access to this website or its systems may constitute a criminal offense and will be reported to the appropriate authorities.
12. APPLICABLE LAW
This Privacy Policy and the use of this website are governed by the laws of Portugal.